Returns And Exchanges

WANT TO MAKE AN EXCHANGE? NO PROBLEM! 

HERE’S HOW TO GET STARTED: FIRSTLY, PLEASE ENSURE THAT YOU MEET THE RETURN AND EXCHANGE CONDITIONS BELOW:

• To be eligible for a return or an exchange, the garments must be unworn, unwashed, undamaged, in it’s original packaging.

• We offer an exchange or return period of 30 days from date of purchase. Exchanges or returns after 30 days will regrettably not be considered. 

• Non-returnable items include: Gift Cards as well as sale/promo/discounted items.

·       Regrettably we can not offer returns or exchanges on international orders – the reason being, South Africa customs charges us duty to bring the item back into the country and it becomes an unjustifiably costly process. 

If all these criteria have been met, simply send an email to hello@magneticmunchkin.co.za to start the process! The email should include the details of the product you are returning, preferably including a photo, as well as your order number.

HERE’S HOW IT WORKS: 

If the reason for the return/exchange was our mistake, we will gladly cover the cost of transport to collect your order and either send you a new one or process a refund. 

If you have had a change of heart, made an error with your size or style, all courier costs are liable by you. You may use your own courier or request that we make the arrangements on your behalf, provided you have paid for it. 

Once your returned item is received, inspected and declared in perfect condition, we will prepare the new garment for shipping or process the refund.  This process may take anything up to 5-7 business days to process. 

Refunds are processed through the payment gateway originally used at checkout and credited directly to your card. Between the payment gateway and your bank this usually takes 5-7 business days to process the transaction but we will keep you updated as best as possible.

 

Need more info? Please mail us at hello@magneticmunchkin.co.za or give us a call using the number on our Contact Page.